LOTUS INTERNATIONAL EXPRESS's Basic Policy for Handling Privacy-Related Information

Lotus International Express Co., Ltd. (hereinafter referred to as "our company") recognizes the importance of personal information obtained from stakeholders and considers its protection to be the basis of our business activities and one of our most important management issues.

In order to provide you with safe, secure, and reliable services, we have established the following basic policy, which we will thoroughly inform all employees and comply with.

stablished on December 1, 2024
Lotus International Express Co., Ltd.
Representative Director: Tatsumi Kuno

1. Our company will comply with the Act on the Protection of Personal Information and other related laws and regulations. In addition, we will establish, implement, and maintain our internal regulations regarding personal information protection (hereinafter referred to as "our regulations"), and strive to continuously improve them.
2. Our company will establish a management system for personal information protection, inform our officers and employees of our regulations, and strive to ensure their compliance.
3. Our company will handle personal information within the scope of the purpose of use clearly stated to the customer. In addition, we will not disclose or provide personal information provided by customers to third parties unless we have the customer's consent or there is a legitimate reason.
4. Our company will keep personal information accurate and up-to-date, and strive to prevent unauthorized access to personal information, leakage, loss, and damage of personal information, and will continuously improve and correct information security.
5. Our company will respond sincerely and promptly to inquiries and requests for disclosure of personal information from customers.

When customers provide us with their personal information, we will specify the purpose of use of the personal information in advance and use it within the scope of that purpose. If it becomes necessary to use your personal information beyond the scope of the purpose of use specified in advance, we will contact you and use it only after obtaining your consent. The purposes of the use of personal information held by our company are as follows.

• Business negotiations, meetings, etc. with customers
• Sending materials, etc.
• Providing customer support and maintenance
• Responding to inquiries and consultations
• Service development, conducting questionnaire surveys, implementing monitoring, etc.
• Execution of contracts

Our company will acquire personal information through legal and fair means.

1. Our company will not disclose or provide your personal information to third parties except in the following cases.
   • When the customer's consent is obtained
   • When required by the law
   • When necessary for the protection of human life, body, or property, and it is difficult to obtain the customer's consent
   • When entrusting the handling of personal information to the extent necessary to achieve the purpose of use
   • When business succession occurs due to merger, company division, business transfer, or other reasons
2. Regardless of (1) above, our company may provide the customer's address, name, telephone number, etc. to the affiliated company, etc. when it is deemed appropriate for our affiliated companies or agents to handle the provision of services to customers and responses to inquiries, etc.
   In this case, the customer can request our company to stop providing personal information to the affiliated company, etc.

For inquiries regarding the disclosure, correction, deletion, etc. of your personal information, please contact us using the inquiry form.

1. About access information
   This website may collect access log information to provide better services. Please be aware of this in advance. The acquisition of access logs is not intended to identify your personal information.
2. About cookies
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3. About the use of Google Analytics
   This website collects and analyzes access logs to understand how the website is being used. We use Google Analytics to collect and analyze access logs. Google Analytics uses cookies to collect logs without including any personally identifiable information. Data collected through the use of Google Analytics is managed under Google's privacy policy. How access information is collected and used is determined by the Google Analytics Terms of Use and Google Privacy Policy. For details, please refer to the following.

Google Analytics Terms of Use
https://marketingplatform.google.com/about/analytics/terms/us/

Google Privacy Policy
https://policies.google.com/privacy?hl=en-US